Trained evaluators experience your business as ordinary customers, in person, by phone, online and in your app, and every finding comes back scored against your weighted standard with evidence attached.
An evaluator visits your outlet as a normal customer, follows an agreed scenario, and scores the full journey from the welcome to the goodbye.
A scored visit report with photos, receipts and timings, plus the moments that won or lost the experience.
Calls to your hotline, branches or sales lines test how fast the phone is answered, what is said, and whether the promise matches reality.
Call scores with recordings where lawful, first answer times, and a script gap analysis.
Enquiries through your website, email and social channels measure response speed, accuracy and tone across every written channel.
Response time benchmarks, side by side answer quality scores, and missed lead alerts.
Evaluators complete real tasks in your app, ordering, paying, complaining, and score every step where users struggle or quit.
A step by step friction map of your app journey with screenshots and completion rates.
Visits verify that agreed standards, prices, displays and legal requirements are actually applied in every outlet, every time.
A pass and fail compliance matrix per outlet, with photographic proof for every check.
The same scenario, run at your competitors. Their welcome, their speed, their offer, scored on the exact standard used for you.
A like for like competitor scorecard showing precisely where you win and lose.
Tell us your question and we will design it around your brand, your cities and your customers.